At Sara Gem Corporation, we want to make sure our clients receive the best service and are able to buy our products with confidence. Due to the nature of our products however, we have to evaluate the possibilities and each situation will be treated on a case by case basis.
Any stone that has been chipped, scratched, broken, damaged or modified in any way, whether on consignment or previously purchased would be disqualified for return or exchange.
For quality control and your convenience, all our stones are checked carefully before being shipped or displayed at the shows. Should you find any problems or have any issues upon receiving the stones, please notify us immediately.